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Einführung in ITIL
- Deutsch-

Handbuch - Deutsch

This book is provided as the official introduction to ITIL®, the IT Infrastructure Library from OGC.

The complete best practice library is extensive and this unique publication offers an essential overview of the methodology, benefits and full range of ITIL publications available. Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable.

It contains the same core (SS/SD/Sec Man) chapters as the 'Foundations of ITIL' book.. and ALSO contains chapters on the other core ITIL publications i.e. Application Management, ICT Infrastructure Management, Planning to Implement Service Management and the Business Perspective .. IS view.

It is, as was its predecessor, IT Service Management - an Introduction (based on ITIL) [Edition 2], endorsed by the IPESC (itSMF International Publications Executive Sub-Committee) and is currently available in English, German, Italian, Brazilian-Portuguese, Japanese and Danish with more translations planned.