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itSMF Business Perspective
- English -

Pocket Guide - English

This pocket guide has been designed as a handy reference book to provide sound best practice and practical guidance for IS personnel on delivering IS Services to the business considering the Business Perspective approach. It provides advice and guidance to help personnel understand how they can contribute to the business objectives and how their roles and services can be better aligned and exploited to maximise that contribution.

A Business Perspective approach is achieved by implementing a set of management processes, principally focused on aligning the Business and IS, both for current and future services and at strategic, tactical and operational levels.