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IT Service Management - A Self-assessment Workbook : 2005 (BIP 0015)
- English -

Handbuch - English

This workbook will help organisations assess the effectiveness of their best practice processess for IT Service Management. By using the workbook they can get a clear understanding of where they should improve their service delivery. The workbook can also be used to assess how their Service Management processess compare with those described in BS ISO/IEC 20000.

It covers the following areas within IT Service Management :
Service Level management, Availability management, IT Service Continuity, Financial manangement
Capacity management, Security management, Business Relationship management
Supplier management, Incident management, Problem management
Asset and Configuration management, Change management, Release management

It is presented as an A4 loose-leaf format with binder.