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Modern IT managers are confronted with an overwhelming number of management frameworks, methods and methodologies, making it difficult to see the wood for the trees. In addition many IT service providers believe they cannot be taken seriously if they don't have a proprietary framework to offer. This publication attempts to cover the most important frameworks in use, in a neutral and objective way, so that readers can better understand their potential value. Each framework is described by a well-known expert in that field, in a structured format, to emphasise their specific characteristics. A consistent approach to each chapter allows easy comparison between them, for each the reader will get: a description of the framework, its origin/history, where it can be used, core graphics, an approach/how to use, its relevance to IT management, strengths and weaknesses, cross-references/relationships and links and literature. This first edition contains descriptions of (in alphabetical order) AS 8015, ASL, BiSL, CobiT, eSCM, eTOM, Generic Framework for Information Management (PrimaVera), IPMA Competence Baseline, ISO/IEC 20000, (formerly BS15000), ISO 27001 (ISO 17799/BS7799), ISO 9000 (GB/T 19000), ISPL, IT Balanced Scorecard, ITIL, ITS-CMM, PMBoK, PRINCE2, M_o_R, MSP, Six Sigma, TickIT, and TQM. The book has been endorsed by the itSMF International Publications Executive Sub-Committee (IPESC), a body creating added value for the community of ITSM professionals by enabling the development of a common global library supporting a uniform standard of ITSM knowledge and best practices.