Der IT Service Management Bookshop in der Schweiz

Service Design
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In order to meet the current and future business requirements, this text provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT service solutions and processes.

Concepts and guidance in this publication include:

* Service design objectives and elements
* Selecting the service design model
* Cost models
* Benefit/risk analysis
* Implementing service design
* Measurement and control