Der IT Service Management Bookshop in der Schweiz

This introduction to IT Service Management is based on the latest ITIL® books on Service Support, Service Delivery and Security Management. It is intended to serve as: A thorough and convenient introduction to the field of IT Service Management and the above three core books in the IT Infrastructure Library (ITIL) and A self-study guide that contains all the material needed to prepare for the Foundation Certificate examination in IT Service Management. The book contains the same core (SS/SD/Sec Man) chapters as the official OGC 'Introduction to ITIL' book. and also an additional chapter on exam preparation and an example case-study.

The book is endorsed by the IPESC (itSMF International Publications Executive Sub-Committee) and is currently available in English, German, Italian, Brazilian-Portuguese, Korean and Dutch with more translations planned.